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Home Pedal Heaven Frequently Asked Questions

Pedal Heaven Frequently Asked Questions

What payment methods do you accept?

  • What payment methods do you accept?
    • We accept all major debit and credit cards, Klarna, PayPal, and other secure online payment methods. In-store payments can also be made by cash or card.

    • What brands does Pedal Heaven stock?

  • What brands does Pedal Heaven stock?

    • Can I order online and collect from the store?

  • Can I order online and collect from the store?
    • Yes, we offer a Click & Collect service. You can place your order online and select store collection at checkout. We'll notify you as soon as your item is ready to collect.

    • Do I need to book an appointment to visit the store or workshop?

  • Do I need to book an appointment to visit the store or workshop?
    • No appointment is needed to visit the store - you’re welcome to drop in during opening hours. For workshop repairs and servicing, we recommend booking in advance to ensure we can schedule your bike promptly.

    • Is there parking available at Pedal Heaven?

    • Where is Pedal Heaven located?

  • Where is Pedal Heaven located?
    • Pedal Heaven is based in 311-313 Fleet Road, Hampshire, GU51 3BU. Our full address and opening hours can be found on our Contact Us page. We’re easily accessible from the M3 and surrounding areas in the South East.

    • What is your returns policy?

  • What is your returns policy?
    • We offer a 30 day returns policy. We will only refund return postage costs on damaged/faulty goods (a postage receipt will be needed). Refunds will only be returned to the original payment method – this may take up to 10 days to appear depending on how you paid. Learn more here.

    • What are your delivery timeframes and charges?

  • What are your delivery timeframes and charges?
    • Standard shipping for most products is £8.99. Premium services or larger items may attract additional shipping charges, which are detailed during checkout. Please note that a working day is Monday to Friday, excluding bank holidays. Learn more here.

    • How long does a bike service take?

  • How long does a bike service take?
    • The duration of a bike service depends on the type of service requested. A basic service typically takes a few hours, while more complex repairs may take a couple of days. We’ll provide an estimated time when you book your service.

    • What services do you offer in your bike workshop?

  • What services do you offer in your bike workshop?
    • Our workshop offers a full range of bike servicing options, including routine maintenance, full bike builds, puncture repairs, brake adjustments, wheel truing, and customisation. Our qualified mechanics ensure your bike is in top condition for a smooth ride. Learn more here.

    • If you've got a question not relating to a specific product then chances are we've been asked it before.

    For all queries ranging from special order items, delivery timeframes and everything in between please see the questions belowto the right.

    If you cannot find an answer, you can ask us one below.

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